Shipping policy
At DestaNOVA, every item is made to order to reduce waste and honor intentional creation. Below is our shipping process and expectations.
1. Processing Time
All products are made to order.
Processing time: 2–7 business days
(Varies by product type and production partner.)
During peak seasons or high‑volume periods, processing times may extend slightly.
2. Shipping Time
Once your order is produced, it is shipped via our fulfillment partners.
Typical delivery times:
- United States: 3–7 business days
- International: 7–21 business days
Shipping times may vary due to carrier delays, customs, or unforeseen circumstances.
3. Shipping Costs
Shipping rates are calculated at checkout unless a free‑shipping promotion applies.
If free shipping is offered over a certain order amount, it will automatically apply once your cart meets the threshold.
4. Tracking Information
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.
5. Wrong Address or Delivery Issues
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address, additional shipping fees may apply.
We are not responsible for lost or stolen packages once marked as delivered by the carrier.
6. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7–14 days of delivery with photos of the issue.
We will replace the item at no cost.
7. International Duties & Taxes
International customers are responsible for any customs fees, duties, or taxes required by their country.
8. Contact
For shipping questions or concerns, email us at:
support@yourdomain.com